In a FORTUNE® magazine special section on outsourcing, Doug Lippert, vice president of operations at PNC Financial Services Group commented on how performance management is a critical way to maximize investment in document management because it helps drive continuous improvement. Mr. Lippert stated:

“For ten years Océ consultants have helped PNC improve the quality and efficiency of its mailings. Every statement has to be correct. I don’t have to worry about that now. Océ looks for cost saving opportunities before we have a chance to ask.”
Doug Lippert, Vice President of Operations, PNC Financial Services Group

Higgs Fletcher & Mack, one the of country’s oldest and largest full-service law firms, engaged Océ Business Services to streamline the firm’s document management processes.

"We selected Océ Business Services based on its depth of technical expertise and innovative approach to reducing costs while increasing document process efficiency. Our goal is to leverage technology and best practices to extend our long-standing leadership in the practice of law. Partnering with Océ supports this commitment by improving the speed and efficiency of our document management processes, and also extends our ability to help our clients succeed."
Dave Whitson, Executive Director, Higgs Fletcher & Mack

Bremer Financial Services partnered with Océ Business Services to reduce costs while bolstering its sustainability efforts. Océ helped the company do both by implementing document management best practices such as replacing desktop printers with multifunction devices.

"Our paper usage volume dropped by millions of sheets, and we realized thousands of dollars in savings."
Kathy Tucci, Vice President, Facilities and Administrative Services, Bremer Financial Services