A relationship with a difference
When your organization outsources document process management in order to gain significant business benefits, it is essential to establish the new relationship on a sound foundation. When we begin a transition, our goal is that every person in your organization will notice a positive difference from day one.
Océ Business Services has successfully implemented comprehensive transition plans, backed by industry best practices, for over 1,000 client installations. These installations range from long term business relationships of many years’ standing, to short-term projects. Our plan is a roadmap that outlines your transition using a strategic and tactical approach, detailed procedures and proven resources. Our unparalleled experience is part of what makes this approach work.
This plan contains five core elements:
1. Discovery and documentation takes place so that our transition team achieves a deep understanding of your current state, expectations and deliverables. We develop and document process flows for the services to be provided and define the resources required. This element includes recruiting and training.
2. Approach and methodology deploys tools and processes that enable us to implement change in a complex, outsourced environment. We utilize tested processes, tools and reporting components - all delivered by a dedicated transition team.
3. A resources and project team assumes control of your current environment - typically for 30-60 days, including people, tools and technologies. Océ Business Services’ operations employees, managers, directors and executives at every level are involved. This is a collaborative effort to identify major tasks, milestones, transition team members and responsibilities. Every component of the transition plan is assigned to this team, and this focused transition project becomes their sole assignment
4. The communications strategy and plan for your firm outlines how the individuals and teams will interact, with defined frequency, objectives and resources available. A comprehensive library of proven tools can be customized for your environment.
5. Human resources expertise is engaged during early solution development, to ensure that all employee requirements are considered. An HR representative is a member of the implementation team, facilitating interviews, training, career development opportunities and performance recognition.
Once on-site, we continue to monitor and improve document processes and make proactive suggestions. Our objective is to increase productivity and ensure your success.