BUSINESS PERFORMANCE MANAGEMENT

Business performance management (BPM) ensures that the major business processes that impact a company's profitability are aligned with overall corporate goals and strategies. Central to effective business performance is the ability to establish goals, track performance against those goals and find new ways to close the gap. With effective business performance management, organizations can measure and better manage ineffective document processes in order to continuously improve operational efficiency, employee productivity and performance. BPM is the essential process every business needs to drive accountability down to the individual level.

Document Processes: Closely Tied to Effective Business Performance Management

Document process management aligns mail distribution, copy, print, imaging and records management with other core business processes—and overall corporate goals and strategies. Without a reliable system for managing document processes—in-house or outsourced—costs can skyrocket and document quality and process performance can quickly deteriorate.

Documents and the information they contain are viewed as strategic assets that are vital to a company's overall business performance. Business performance management enables organizations to measure, monitor and drive performance improvement in their document processes. By reducing costs, streamlining processes and improving employee productivity, effective business performance management has a significant impact on a company's bottom line.

Benefits of Integrated Document Management

Implementing best practices and processes and enabling technology for document process management empowers business managers to reliably and consistently:

• Improve alignment and focus of document processes relative to business needs
• Make better-informed, more timely business decisions
• Increase productivity, efficiency and accountability
• Elevate business performance and mitigate risk
• Benchmark for continuous improvement
• Improve bottom-line results

Océ MAX for Document Process Metrics, Processes and Technologies That Drive Business Performance

Océ MAX is the first comprehensive business performance management system that enables organizations to more effectively manage their document processes and the vendors that provide outsourcing services to support them. Only Océ has it.

Océ MAX applies the principles of effective business performance management to the delivery of outsourced document services. Our performance management software and Six Sigma–based methodologies enable improved on-site operational efficiency, significant ongoing cost savings and increased employee productivity. The Océ MAX system measures, monitors, analyzes and manages key document processes—and puts managers back in control of business performance management quickly, easily and cost-effectively. Océ MAX incorporates long-standing management concepts including client-defined quality, continuous improvement, employee empowerment and—most important—measurement-based management and feedback.

Océ MAX delivers the two ingredients that are key to an effective business performance management solution:

• Quality practices and process: Océ Business Services combines expertise in Six Sigma methodologies with deep knowledge of document processes in order to systematically measure the key performance indicators that matter most. This rigor ensures that decisions are based on data that is valid, reliable and statistically meaningful.
• Robust, easy-to-use software: Advanced functionality and user-friendly web-based interfaces make it easy for users to collect and analyze large volumes of data from disparate document processes and locations—so problem areas can be identified and quickly addressed.

Learn more about Six Sigma and Océ MAX Business Performance Management.