Leverage transaction print processes to achieve business goals
For many organizations, transaction documents such as account statements, policies and invoices are the backbone of the business. They bring in revenue and keep the company in touch with customers and suppliers. To fully support these activities, a transaction document printing operation must be able to produce personalized communications utilizing advanced digital print-mail processes.
We see transaction printing in the context of the document lifecycle. Data originates from a CRM, ERP or other enterprise system. It is then transformed into printed documents and distributed via multiple channels. Information from replies is absorbed back into the originating systems to inform subsequent interactions. When this process is optimized, transaction printing can provide significant business opportunities such as reducing cost and boosting efficiency.
Océ Business Services can provide the expertise to maximize your print center operation. This includes re-engineering your print processes to achieve business goals such as reducing print and mail costs, leveraging one-to-one communications, enabling multi-channel distribution, protecting customer confidentiality and providing web access to printed documents.
Examples of improving business processes:
Customer onboarding and communication - increase the effectiveness of customer facing documents such as Explanation of Benefits (EOB) statements and account applications using personalized messaging, color, and document design
Product documentation - reduce the cycle time and cost of printing and delivering product materials such as user manuals and training materials, which require prompt, high-quality production and delivery to support marketing, sales and customer support activities
Improve compliance - ensure that regulatory disclosures are produced and delivered on time at the lowest cost with auditable tracking
Highlights of Océ Transaction Print Services:
Print shop management - provide the staff and management to design and automate print processes, operate equipment and manage the print shop.
Consulting services - assess current technology, hardware, and staff skills and recommend enhancements or re-engineer the entire process to achieve business goals such as reducing costs and implementing one-to-one communications
Document design - use composition software to re-design and improve the effectiveness of existing documents as well as reduce the paper usage and postage costs of your customer or internal documents
Mailpiece design - leverage our expertise in document design, sorting, and Intelligent Mailpiece Barcode (IMB) implementation so your organization can lower the cost of postage, printing and related supplies
Legacy print stream transformation - solve problems created by legacy print systems by bridging these systems to modern printers, enabling more advanced document design and production capabilities
Mail delivery - oversee outbound and inbound mail processes to minimize postage through pre-sorting, IMB and using the most cost-effective mail piece design
Archive and retrieval services - facilitate access to digital copies of documents that have been mailed for customer enquiries and other reasons
Data hygiene - provide address verification of outbound mail and implement database updates for inbound returned mail to help maintain clean data and minimize return mail costs
Print procurement - implement the staff and sourcing technology to manage the procurement of print services; establish a preferred supplier process; negotiate pricing and manage projects from planning to completion